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Customer Experience – What is All the Hullaballoo About Anyway!!

United Arab Emirates
Sunday, June 28, 2020
02:30 PM to 04:00 PM

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How are leading organizations differentiating themselves from everyone else? Does customer experience really set you apart? We are a tech company – what does it mean for us? Does CX even apply to a tech company? How is it different from UX?

You might have heard of Customer Experience and how it will be THE differentiator in the customer era that we are all living now. But what is it really and what does it mean for you?

Join in for a talk and a Q&A session on Customer Experience (CX) with Ghulam Husnain Ali from EPIC Consulting. Ghulam left the corporate world of banking, Ernst & Young and Deloitte to pursue his passion on customer centricity and is currently working with Majed Al Futtaim to help them embed a customer obsessed CX culture across all its geographies and lines of business.

About the speaker:

Amongst the first few Certified Customer Experience Professionals (CCXP) in the region, has over 20 years of experience in management consulting and risk services. He started his career at Ernst & Young and moved to Deloitte Consulting before founding his own boutique CX consulting firm, EPIC Consulting in 2014. He has worked in diverse domains such as CX, business strategy, operations & technology consulting, financial audit, and technology audit & governance.

In recent years, Ghulam and his team have designed and conducted a variety of physical and online customer journey mapping (CJM) workshops and webinars for a wide range of audiences such as corporate teams, innovation, agile, design and UX community members in Europe, Africa Middle East and Asia, and start-up communities like In5 in Dubai Internet City, and AstroLabs.

Furthering their conviction in CJM as a quintessential customer centricity building tool, team EPIC has also launched a videocast on their YouTube channel to raise awareness about CJM. In this cast, they interview journey mapping gurus from across the globe to share their experiences and tips for those embarking on their CX and CJM journey.

Ghulam has recently been engaged by Majid Al Futtaim Holding to support them in facilitating CX awareness, culture building and design workshops across its entities.

Learn More About:

- Dubai Coworking and Company Licensing: https://astrolabs.com/dubai
- Riyadh Coworking and Company Licensing: https://astrolabs.com/riyadh-coworking-space
- AstroLabs Academy Open Courses: https://astrolabs.com/academy
- Corporate Capability Development: https://astrolabs.com/academy/corporate
- Expand your business to Saudi Arabia:
https://astrolabs.com/company-register-saudi-arabia-sagia-license Go back to the list


Hosted by

Loulou El K.
Zaen H.
Raunak D.
Ahmad A.


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