Understand how you can develop whole new value propositions and ecosystem to bring focus at end users, other businesses, internal partners, or colleagues. Capture end-to-end understanding of service at all touch points.
About the Speaker:
Shuayb Khan is well-versed in leading teams and delivering the design of the complete product lifecycle: research, ideation, prototyping, customer validation, launch, and post-launch analysis. His passion is to research and investigate the root of complex problems. He enjoys talking to customers and stakeholders to design a delightful and intuitive solution that incorporate user needs and business goals. He mentors and coach while adapting UX processes and design thinking in organizations.
Follow Shuayb Khan on Twitter: @shuaybkhann
Follow Shuayb Khan on Linkedin: https://www.linkedin.com/in/shuaybkhan
Follow Shuayb Khan on Dribbble: https://dribbble.com/ShoaibKhan
Follow Shuayb Khan on Medium: https://medium.com/@shuaybkhann
Follow Shuayb Khan on Instagram: https://www.instagram.com/shuaybkhann/
- Understanding the Service
- Principles of Service Design Doing
- User Journey Map
- Service Design Blueprint
To understand a customer perspective, customer needs of the business, create seamless and quality service. Service Design helps organizations gain true, end-to-end understanding of their service, enabling holistic and meaningful improvements.
See You There!