Gulf CX utilizes its customer experience centers to collect interaction data across various touch-points including social , email, chat, voice, geo-location, video, surveys and web. Through its analytics engine Gulf CX creates dashboards and reports that predict future customer behavior incorporating next purchase, risk of churn, product interest, sentiment, satisfaction, next interaction and customer value. Using these powerful tools, enterprise clients can strategically attract, engage and retain customers cost effectively and provide exceptional customer experience.